Refund policy

Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. After 15 days, your item is no longer eligible to be returned. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your email receipt and/or order number with proof of purchase.

To start a return, you can contact us at hello@scenteddesigns.com. Please reference your order number when you contact us. 

If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how to send your package. Returns will need to be shipped to the following address: 2306 Boxwood Dr. San Jose, CA 95128. Items sent back to us without first requesting a return will not be accepted, and you will not be issued a refund. 

You can always contact us for any returns-related question at hello@scenteddesigns.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item is damaged or defective, you have 3 days from receiving the item to alert us of the issue. 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (including special orders, custom label candles, and other bulk or custom items), and personal care goods (such as beauty products). Please get in touch via email if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of gift cards purchased. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not. Approval depends on if the candle meets the above requirements of being unused and in its original packaging.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@scenteddesigns.com.